Job Description
Hours of work; Monday - Friday 9-5:30 pm ( WFH on a Monday and Friday) this will also include working 1 in 4 weekends.
My client is the largest, Independent company in their sector, within the UK. They are really proud of the fact that they promote a unique culture. They''re constantly evolving and due to winning a big contract they are continuously growing. They really know how to create a sense of purpose amongst their teams.
Additional to this they offer two days working from home (You will be office-based on a Tuesday, Wednesday and Thursday).
You will be working in an extremely modern, fun and welcoming environment where they go above and beyond to support and encourage them to flourish.
Your duties will involve;
Assisting with personal development plans and training schedules whilst monitoring team performance and scheduling staff rotas.
Performing hands on technical work and providing overflow capacity when required by the team.
Dealing with sickness reviews, one to ones and appraisals.
Collaborating with teams to achieve fault resolution.
Suggesting improvements to management and providing some support out of hours as and when required.
Diagnosing customer problems and liaising with customers via telephone/email, then logging issues onto the internal system.
Managing technical complaints and managing special faults investigations.
You will have previous experience of managing a team, whilst working in a technology/telecoms environment and familiar with general internet technologies.
Skills :
You will need to have previous experience of working in a technology/telecoms environment. Confident with overseeing a team and familiar with general internet technologies. Good knowledge of DNS records, including MX, A and PTR records.