Job Description
Do you have experience of working in an ITIL environment as a Service Manager?
Have you found yourself in a situation where you are available for work immediately?
My client is growing at an extremely fast rate and they now have this position available to considerable growth and a number of people within their department being promoted.
The duties of the Service Manager will include:
* Carrying out regular reviews with Stakeholders to ensure that clients are satisfied with the service.
* Liaising with the Sales and attending client meetings to develop relationships further.
* You will take ownership of the company scorecard and oversee continuous customer improvements.
* Developing key strategies to develop customer relationships.
* Ensure that any operational and customer satisfaction issues are resolved.
* You will be the focal point for customer service issues including escalation point for MSOs.
* Identifying training needs and trends within the team.
* Producing reports and attending regular internal meetings.
* The Service Manager will take on HR/Team management based duties.
* Also acting as "Incident lead" taking on call-out duties on a rota basis.
Skills :
1+ years Service Management in ITIL environment