Job Description
Customer Service Call Handlers x 3 (6 month contract)
Telford
Hours of work: Monday - Thursday 9:00am - 5:30pm, Friday 8:30am- 5:00pm (agile working - home and office based (Office based Wednesday and Thursday)
Are you a peoples person who enjoys building customer relationships whilst doing it your way, rather than working from a script?
Do you want to work for one of the fastest growing companies in the UK, where you will be a huge part of the customers journey?
You will be working in one of the busiest teams for this business, where you will be empowered to make your own decisions, whilst being offered full support to enable you to do your job.
Your duties will involve:
Working on a variety of cases, building relationships and dealing with residents.
Attending meetings and liaising with head office to address various business issues and bring ideas to the table.
The Customer Service Call Handler will be investigating complaints and following them through to resolution.
You will be logging various information onto Salesforce and identify the reason for the complaint.
The successful Customer Service Call Handler will need to have previously worked in a call centre environment or will have experience of dealing with high volume calls.
You will need to have previously worked as a call centre agent, contact centre agent, call handler, contact centre, call centre, customer services, customer services advisor, inbound calls, complaints.
Skills :
You will need to have previously worked in a call centre environment, or customer services position where you have dealt with high volume calls and ideally case management.