Job Description
Customer Complaints Handlers (6 month contract - WFH & Office based)
Based in Telford
Hours of work: Monday - Thursday 9:00am - 5:30pm, Friday 8:30am- 5:00pm (Working from home on a Monday, Tuesday and Friday).
Are you a peoples person who enjoys building customer relationships whilst doing it your way, rather than working from a script?
Do you want to work for one of the fastest growing companies in the UK, where you will be a huge part of the customers journey?
You will be working in one of the busiest teams for this business, where you will be empowered to make your own decisions, whilst being offered full support to enable you to do your job. You will be working for an extremely friendly and supportive company, who are in a positive to be able to offer more long-term opportunities to their temporary members of staff due to continues growth.
Your duties will involve:
- Working on a variety of cases, building relationships and dealing with residents.
- You will be dealing with incoming calls which will be mostly complaints.
- As an experienced Call Handler you will be dealing with these complaints through to resolution.
- Responding to customer emails and logging ticket details onto the CRM system.
Skills :
Retail or office based Customer services experience required