Job Description
Customer Services Advisor (Temp Contract)
Based in Telford
8:30am - 5:00pm Monday - Friday
Do you enjoy working in a fast-paced environment where each day is different?
If you do a good job and you enjoy working there then there may be an opportunity for the contract to be extended.
My client is an extremely successful and forward-thinking UK based company who creating lots of new positions due to a period of growth they are experiencing.
They are extremely proud of the culture they are creating, where each individual is encouraged to have their own voice and really enjoy what they do.
Your duties will involve:
- You will be working in an extremely supportive and friendly team.
- These are new positions that have been created in the business, where you will provide first line Technical Support (no experience is
necessary as you will be given a "cheat sheet").
- You will be responsible for dealing with providers who are experiencing faults, then progressing these onto the Level 2 team.
- Recording information on the in-house system.
- Communicating with and updating customers throughout the process.
- Dealing with complaints and resolving issues where possible.
- Ideally you will need a strong customer services background with the ability to engage with customers whilst using various questioning
techniques.
Skills :
You will need previous Customer Services experience, dealing with incoming calls and you will need to be available to start work straight away.