Job Description
Customer Service Coordinator (Temporary Contract)
Telford
Monday - Friday, 9-5:30pm (work from home 2/3 days each week)
Do you have previous Case Management and working knowledge of Salesforce?
Are you available to start a temporary contract immediately?
My client is the largest UK/Independent company in their sector. They are really proud of the fact that they promote a unique culture. They''re on one of the most exciting sectors in the UK and they''re constantly evolving. They also pride themselves on giving their employees the best experience possible. They enjoy creating a sense of purpose amongst their teams and although this is a temporary contract, they don''t like letting good people go.
You will be working in a vibrant, modern and friendly office where you will be working in a busy and fast-paced team.
You will be responsible for updating their Salesforce and CRM systems
Working closely with your internal colleagues, stakeholders and business customers.
We are looking for someone who is organised and used to working towards deadlines as you will manage an average of around 50 cases/connections to manage, whilst keeping the customer updated on the progress of all orders.
Providing weekly reports to the Delivery Managers to enable them to update partners.
Responding to customer queries and emails.
The ideal candidate will be confident with producing quality reports, have previous experience of using Salesforce, Word, Excel and Outlook with Ethernet experience.
Skills :
Ideally you will have previous Case Management experience. Working knowledge of Salesforce is essential. Previous Ethernet experience would also be a huge advantage.