Job Description
Customer Management Coordinator (Temporary Contract, 4 months initially- possibly longer)
Based in Telford - working from home 2 days each week, on a Monday and Friday. You will also need to work 1 in 4 Saturdays, which is paid as overtime.
Monday - Friday, 10:00am - 6:00pm
Do you have previous Customer Services/Live chat experience?
Are you available to start a temporary contract immediately?
My client is the largest UK/Independent company in their sector. They are really proud of the fact that they promote a unique culture. They''re on one of the most exciting sectors in the UK and they''re constantly evolving. They also pride themselves on giving their employees the best experience possible. They enjoy creating a sense of purpose amongst their teams and although this is a temporary contract, they don''t like letting good people go.
You will be working in a vibrant, modern and friendly office where you will be working in a busy and fast-paced team.
You will be responsible for updating their Salesforce and CRM systems
Working closely with your internal colleagues, stakeholders and business customers.
You will be responsible for dealing with "Live Chat" responses, which will be dealing with the client rather than residents.
You will need to be able to work calm under pressure whilst keeping up with the Live Chat queries.
Providing weekly reports to the Delivery Managers to enable them to update partners.
The ideal candidate will be confident with producing quality reports, have previous experience of using Salesforce, Word, Excel and Outlook with Ethernet experience but this isn''t essential.
Skills :
Ideally you will have previous Live Chat experience as you will be providing support for a new contract that has just been won.