Job Description
Customer Services Advisors
Monday - Friday (With the option of working occasional Saturdays, paid at 1.5 x hourly rate)
12.50 per hour
Hours of work: 8-4:30pm, 9-5:30pm, 9:30-6:00pm
Do you want to work for a forward-thinking and fast growing company that truly believe in supporting and progressing their people?
Although this is a temporary contract, some candidates have worked for this company for over one year so it could potentially lead to something more long-term.
My client is looking is an extremely successful, independent Telecoms company based in Manchester/Irlam and they are looking for someone with solid Customer Services experience who is used to working towards deadlines within a fast-paced environment.
They have an extremely friendly and inclusive culture and they consistently promote a welcoming and rewarding environment to their employees.
The duties of the Customer Services Co-ordinator will involve:
. Taking calls and queries from Providers and Engineers.
. You will work closely with the Field Support teams and internal teams to update on the progress of all orders that have fallen into delay on the day of the install.
. Updating the Salesforce CRM system and live trackers.
. Preparing daily and weekly reports to the internal teams.
. Keeping the customer updated throughout the installation process.
. Efficient case management, dealing with cases through to completion.
. You will need previous Customer Services/Administration/Co-ordination experience.
. We are ideally looking for people with experience of using a CRM, ideally Salesforce but training will be given and Word, Excel and Outlook
Skills :
You will need previous customer services experience, dealing with calls in a fast-paced environment.