Based in Irlam
Monday - Friday, 9:30am - 3:00pm
Rate of pay: £11.00 per hour
Are you ideally looking for a part-time position where you will be surrounded by a really friendly and supportive team?
My client is looking for someone with solid Customer Services experience who is used to working towards deadlines and confident communication skills.
The Order Desk Co-ordinator will be taking calls and queries from Providers and Engineers.
You will work closely with the Field Support teams and internal teams to update on the progress of all orders that have fallen into delay on the day of the install.
Updating the Salesforce CRM system and live trackers.
Keeping the customer updated throughout the installation process.
Efficient case management, dealing with cases through to completion.
You will need previous Customer Services/Administration/Co-ordination experience.
You will need to be confident with Word, Excel, SAP but training will be given. Ideally you will be confident on the telephone with previous experience of using in-house systems.