Job Description
Customer Services Advisor
Minworth
Hours of work: 8:30am - 5:00pm, Monday - Friday
**PLEASE NOTE - THE ROLE IS BASEDIN MINWORTH AND FULLY OFFICE-BASED SO PLEASE ONLY APPLY IF YOU CAN TRAVEL TO MINWORTH DAILY**
You will be joining a well-established, independent business based in Minworth. The team is small, supportive, with a strong culture of teamwork and mutual support.
Key Responsibilities:
Respond to incoming calls and emails promptly and professionally
Resolve product or service issues by identifying the cause, determining the most appropriate solution, and ensuring full resolution through follow-up
Build and maintain strong, trusting relationships with customers through clear and open communication
Manage complaints via phone and email, offering suitable solutions or alternatives within agreed timeframes
Provide guidance on warranties and terms of sale and recommend solutions when products malfunction
Coordinate and manage product recalls
Process orders for replacement parts and maintain and update customer portals accurately
Arrange fitter visits for inspections, spare part installations, or product replacements
Prepare and organise courier shipments to send spare parts directly to customers or sites
Work closely with the Customer Service Manager to ensure a consistently high standard of service delivery
You will need to have proven experience in a customer support role with excellent communication skills with the ability to work in a busy environment.
Skills :
You will need to have previously worked in within Customer Services, working in a busy environment with good working knowledge of using internal systems and Microsoft.