Job Description
Customer Services Team Leader
Based in Perry Barr
£24,500pa plus bonus inc £28,0000pa
Monday - Friday 8:00am - 5:30pm, Occasional Saturdays 9-12pm (Overtime on a rota basis)
Do you want to work for a company that promote a friendly and family run culture?
You will be working for a company who have been established for over 50 years and they are proud of the fact that they still continue to grow through developing new ideas.
As a Customer Services Team Leader your duties will involve:
You will be responsible for developing relationships with your customers and promoting the business in other areas to promote growth.
Maximising profit and identifying additional opportunities for the department.
You will be up-selling to existing and prospect and lapsed customers when it''s quiet but the majority of the role will involve building relationships and dealing with queries.
Experience of working in an automotive environment would be desirable but training will be given.
Taking orders and processing them on the system and dealing with incoming calls/queries and responding to emails.
Skills :
Previous Customer Services/Team Leading experience is essential.