Job Description
As an Assistant Retail Manager, your duties will include:
• Working alongside the Retail Manager, you will be the face and voice of our client and will help to run the Retail Centre on a daily basis, ensuring that all enquires are handled with efficiency, whilst simultaneously satisfying the needs of the customer and focusing on the sales and profitability of the centre.
• To take ownership of the full customer service journey from initial point of contact through to sale and beyond with a hands-on approach that may involve assisting in the workshop when the business requires.
• To advise, quote and sell our tyre, alignment, service and balancing products. • To handle telephone enquiries professionally and in line to company standards/Pirelli Performance Centre Standards.
• To ensure all jobs are carried out in a timely fashion through liaising with workshop staff and selectively prioritising a constantly evolving workload.
• To prepare, explain and issue tyre and mechanical repair quotations to customers.
• To manage cash, credit card, BACS and cheque transactions and to reconcile daily.
• To liaise with fleet management companies and local corporate accounts.
• To liaise with parts suppliers and negotiate best deals on a daily basis.
• To accurately manage Goods In/Goods Out and reconcile parts inventory in line with company processes.
• To be pro-active at every opportunity, following up on unsold work and generating additional bookings by marketing our customer database.
Skills :
A minimum of 2 years’ experience, working in a main dealer, fast fit or large independent retail business.
• A fitting background with experience in tyre fitting, balancing and wheel alignment.
• Experience within a fast paced, consumer driven automotive environment.
• A demonstrable record of working to, and of exceeding challenging targets.
• An excellent communicator and a people person, able to adapt to a wide range of situations and scenarios.
• The ability to excel under pressure and thrive in a challenging and dynamic environment