Job Description
Responsibilities
Desirable
• Five years customer service experience
• Experience in conducting meetings with designated accounts
• Previous experience in supporting and developing a team
• Innovative thought process regarding accounts to recognise and maximise business opportunities
• Extensive geographical knowledge
Competences
• Strong interpersonal skills
• Organised and methodical
• Good communication and people skills
• Commitment to drive and improve standards
• Customer focused
• Problem solving
• Forward planning
• Motivational
• Negotiation skills
• Ability to build relationships with internal and external customers
• Lead by example.
Skills :
Essential
• Experience of direct account management
• Three years customer service experience
• To be able to produce reports using relevant computer packages
• Ability to communicate at all levels from varying backgrounds
• Ability to deal with complex situations
• Ability to meet strict deadlines
• Ability to multi-task
• IT literate. Use of general office equipment
• Basic geographical knowledge