Job Description
You will be working for a very prestigious blue chip organisation, dealing with multiple enquires and issues throughout the day. No two days are the same as you may be dealing with an end user one moment and a client the next.
This role will include speaking to both customers and clients and answering any problems, queries or questions they have regarding their vehicles. An excellent telephone manner is essential, as you will be booking in appointments to have customers vehicles picked up and dropped off.
The role itself:
Contact customers on behalf of the client to arrange the Inspection/Collection of their vehicles. Ensure customer details held on both systems are up to date and accurate. Generate letters to customers to confirm the booking of the inspection/collection. Provide information and advice to any customer enquiring about the end of contract process.
Customer service and call centre experience are must for this role.
All candidates need to be available immediately to start!
Skills :
In order to be considered for this role, you must have an proven track record of excellent customer service skills. The ideal candidate will be able to demonstrate their ability to effectively solve issues whilst in a fast paced environment. You will have experience of making and answering a very high number of calls per day. An excellent telephone manner along with high levels of professionalism are a must to be considered for this position.
Skills Required:
o Ability to build good customer relationships.
o Good background knowledge of the End of Contract process for Finance/Leasing companies
o High Standard of Customer Care.
o Ability to work to strict SLAs.
o Good telephone manner.
o Good listening skills.
o Good communication skills.
o IT Literate
o Organised with good time management
o Able to work as part of a team.
o Able to accurately enter data.