The role is working for a large logistics company in Solihull, West Midlands.
The role is supervising or managing a team of coordinators and agents in a busy operations department.
This will be dealing will all aspects of management from SLA''s being adhered to and KPI''s and dealing with all escalated issues and client problems.
All candidates will need to have had previous management or supervisory experience within a contact or call centre environment.
Interested in this position please contact Jack 0121 647 1081
Supervisory Experience, account management, customer services