Junior Service Contracts Team Administrator

Chase overdue level 3 equipment once a week
Chase for service dates and reports
Update service history on equipment
Keep log of total number of overdue for KPIs
Upload service reports and service history to put equipment into date
Raise level 3 service repairs job with manufacturers and sub-contractors
Chase level 3 contract renewals every week
Chase for quotations from manufacturers and purchase orders from customer
When accepted update customer spreadsheets, update database with relevant documents and service history
Deal with any complaints and queries from customers
Liaise between the manufacturer and the customer
Advise the appropriate team member of any additions to community contracts
Sign off on manufacturers invoices, ensuring cost is associated with a job card or PO
File all job cards, level 3 contracts to relevant files
Assist account managers and engineers regarding any queries on level 3 equipment
Assist accounts staff with any invoice queries
Cover for other staff when on annual leave or sickness
Amending the database
Updating spreadsheets
Checking invoices
Check the costs are covered via the job cards

For further information please call 01527 368330