Call Center Agent (Full or Part Time)

Salary: 18.9k per year (not including bonuses)
Hours: Monday to Friday - 8:30 - 5:30
Saturday (1 every 4 weeks) - 8:30 - 12:30.
Location: Birmingham Business Park

Are you an experienced call handler looking for a challenge?

Are you interested or have experience in the automotive industry?

Our client is a well established, industry leading consultancy within the automotive industry. Focusing on high standards of delivery and customer service, they develop and implement sales and after sales strategies for leading companies such as Peugeot, Citroen, Fiat and Chrysler. Processing over 100,000 enquiries per month, they are looking for a keen, driven candidate to help manage their sales and after sales enquiries.

This is a very busy call centre environment, handling both inbound and outbound calls. No cold calling.

As a Call Center Agent you will be the first point of communication for all enquiries. Depending on your skill set, the role will focus on customer service, answering phones and getting information required for the senior call centre agents. Your responsibilities will include the following:

- Answering phone calls
- Responding to enquiries, collecting information about the customer
- Providing excellent customer service to each and every customer
- Recording all notes onto the CRM system
- Providing advise on products and services

You will need:
- Excellent communication skills
- Fluent English (in verbal and written communication)
- Experience within a call handling environment
- Confident and professional phone manner

You will receive:
- 30 days holiday (plus additional days for your birthday)
- Full training
- Bonus structure
- Active progression opportunities
- Free parking

If you or someone you know are interested in this role, please click on the apply button below. Due to the amount of applications that we have been receiving, if you do not receive a call within 48 hours of your application please assume that you have been unsuccessful. Many thanks.