1st Line IT Help Desk

IT
Permanent

£ 18000.00   to: £20000.00 Year
Location: Redditch,
Date Added:  24/09/2019 14:01:00

Job Description

Duties include
Daily checks include disk based backup jobs, server disk space
Weekly checks & tape backups
Manage Help Desk system by prioritising calls
Managing call escalation to second line helpdesk and on-site resources
First line PC hardware and software support
Basic network problem diagnostics
Maintenance of on-site electronic documentation (including Network Diagram and system documentation)
Creation and amendment of Active Directory users and groups
Printer maintenance incl. clearing print queues, replacing toner cartridges
Skills/Experience
Position ideally suited to person with some previous work experience in the IT industry
A clean driving licence and own transport would be beneficial
Must be customer friendly, very good people skills
Will have an Interest in computers/networks
Able to prioritise and be very organised, working through a list of support calls
Physically able to get around quite a large site with lots of stairs etc, sometimes carrying equipment

Responsibilities :

Skills :

Previous IT Experience Customer Service Various Systems Experience

31-33 Unicorn Hill

Redditch
B97 4QR
01527368330 http://hremploymentbureau.co.uk About this company HR Employment Bureau is an independently owned local recruitment agency that prides itself on matching skilled local candidates to innovative industrial sectors, as well as various commercial and management positions. With over 40 combined years experience within the Engineering, Manufacturing, Logistics, Office Services, Professional & Public Sector recruitment industries, we are ideally placed to service both multinational business as well as other independent local firms. More jobs from this employer
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