Front of House Assistant

Front of House Assistant


£ 24000.00   to: £26000.00 Year
Location: Solihull,
Date Added:  16/01/2024 16:37:00

Job Description

Our client is a privately owned 27-bedroom hotel, restaurant, conference, and wedding venue in Solihull, Warwickshire, and is seeking a Front of House assistant to join their team. The ideal candidate must be an excellent communicator, have proficient admin skills and be prepared to work weekends

As a Front of House assistant you will be responsible for the following:

Assist in Monitoring active marketing campaigns
Manage all hotel room reservations
Assisting the marketing team with completing projects.
You will also be responsible for liaising confidently with potential clients in selling weddings, events, catering services, and guest rooms, and delivering knowledgeable information on all the hotel has to offer.
Checking guests in/out, answering calls, making bookings and other related tasks.

To excel in this role, you should have:

Strong communication skills
High-level administration skills
Excellent customer service skills
The ability to work closely with customers through their event planning.
You should also be able to work on Excel, Word, and the hotel''s online booking system and software.
The ability to arrange and coordinate meetings, events, and appointments, perform hotel site tours and be knowledgeable enough of the hotel to drive sales and reoccurring custom.
You will also be required to help with front of house during busy periods.

The position offers a salary of up to 26000 per year (DOE), plus bonuses. The ideal candidate must be able to work independently and make their own decisions. If you are a team player and looking for a job with real progression then apply today.

Skills :

First class communication and customer service skills Ability to work under pressure during busy times Demonstrate excellent time management, delivering tasks on time. Must be computer literate to operate the Hotel''s inhouse systems A can do attitude is essential due to assisting other departments is required when needed Liaise with customers and guests ensuring all enquiries are responded to in a timely manner Dealing with any problems or complaints in the correct manner and passing the information on to the relevant people immediately

39 Malborough Road
Castle Bromwich
B36 0EH
01216471081 About this company HR Employment Bureau is an independently owned local recruitment agency that prides itself on matching skilled local candidates to innovative industrial sectors, as well as various commercial and management positions. With over 40 combined years experience within the Engineering, Manufacturing, Logistics, Office Services, Professional & Public Sector recruitment industries, we are ideally placed to service both multinational business as well as other independent local firms. More jobs from this employer
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