Internal Sales Executive

Job Title: Internal Sales Executive
Location: Redditch
Salary: £28,000 – £34,000 (dependent on experience)
About the Role:
We are seeking a proactive and customer-focused Internal Sales Executive to join our growing team. This is a fantastic opportunity for someone with a background in freight forwarding or logistics who enjoys building relationships and delivering excellent service.
Key Responsibilities:
Act as the first point of contact for new and existing clients, providing a professional and responsive service
Prepare and provide accurate quotations for existing customers via email and telephone
Manage and develop key customer accounts, ensuring high levels of satisfaction and retention
Proactively engage with existing clients to encourage repeat business and re-bookings
Deliver exceptional customer service, handling queries and resolving issues efficiently
Work closely with Business Development Managers (BDMs) and the external sales team to support growth
Maintain strong knowledge of international freight operations, including both import and export processes
Liaise with operational teams to ensure smooth service delivery and accurate pricing
Requirements:
Previous experience within freight forwarding or logistics (air, sea, or road)
Strong understanding of international imports and exports
Excellent communication and relationship-building skills
Confident handling quotations and customer enquiries
Organised, detail-oriented, and able to manage multiple accounts
Operational background within freight/logistics is highly desirable
What’s on Offer:
Competitive salary of £28,000 – £34,000
Supportive team environment
Opportunity to develop within a growing business