Job Description
We are recruiting for an experienced Client Account manager (business development) with a proven logistics background. This role would suit someone already in an Account Management role who could have the potential to move into new sales at a later date.
Duties include:
Over achieving revenue and profit targets for your
nominated existing accounts
Achieve new business targets
Driving growth of the business through new customers
and enhanced offerings from existing customers
Producing annual Account Plans for nominated accounts
Managing the customer contracts / SLAs
Ensuring that the appropriate KPI measures are in place
to ensure we meet our contract / SLA customer
commitments and to enable internal monitoring of the
customer’s performance against the Account plan
Introduce (as appropriate) the full range of the companies
propositions to customers
Build and maintain strong and long-lasting relationships
with specified customer(s)
Effectively communicate with the customers to drive
both continued revenue, profit growth and increased
engagement
Working closely and collaboratively with internal
stakeholders to ensure seamless service delivery and KPI
adherence
Establishing key contacts, relationships and connections
across the wider sector
Developing a deep understanding of the customers’
business including group and extended opportunities,
competitive influences on the business, networking opportunities and customer competitors where the company
could seize a marketing opportunity
Ensuring customers are aware of the latest company
solutions to drive efficiencies, grow the business and
maximise potential
Being the advocate for client needs within specific
resource constraints
Identifying cross-functional service/product
opportunities
If this role sounds perfect for you, please apply now!
Skills :
Excellent negotiating skills
A dynamic, pro-active approach to working with
customers, quickly addressing their needs and ensuring
any issues and challenges are resolved swiftly
A proven ability to put the customer’s requirements at
the heart of what we do, striving to deliver high quality
customer service at all times
Strong understanding of B2B and working collaboratively
across functions to achieve success
Demonstrable ability to communicate, present and
influence credibly and effectively at all levels of
organisations
Track record of managing multiple commercial processes
(budgets, contract renegotiation, KPI measurement),
forecasting precisely, and identifying the solutions we
can offer resulting in a positive commercial outcome for the business and its customers
Full Clean Driving License