Job Description
Assisting the Operations Manager in maintaining the smooth operation of a medium paced moving environment. You will be responsible for the day-to-day management of people within the Operations department to ensure the companies targets and objectives are met to meet our customer requirements. To ensure that staff comply with health, safety, and standard operating procedures in line with our ISO requirements 9001/14001/50001.
Actively involve all staff within the operations department in continuous improvement activities and strive for “best in class” in all areas of the operation
Key Responsibilities
• Responsible for ensuring the operations meet the KPI’s set by the CIM.
• Ensure orders are processed efficiently and the delivery of customer orders meets the required delivery timescales
• Plan, co-ordinate and monitor the receipt, storage, and dispatch of goods
• Ensure that staff 1-2-1 reviews are conducted in line with the 1-2-1 plan and training plans are in place to meet staff development needs in line with the business requirements
• Ensure that the set QC standards within operations are adhered to by daily monitoring of KPI’s within the WMS
• Identify errors and eliminate root cause by using robust countermeasures agreed with the Operations and CIM
• Control of FLT management to ensure full operational capacity to achieve daily targets
• Facilitate start of shift team briefs with the team leaders and operations staff
• Responsible for reporting faulty equipment to the Operations manager
• Organise, facilitate, and manage stock takes at regular intervals
• Instill a 5S culture within all areas of the business and train staff where required.
Job Requirements:
• A good working knowledge of warehouse and operations in a distribution facility
• Understanding and use of problem-solving tools is essential
• The ability to build good working relationships with both internal and external customers including the wider group of UNI distributors and partners.
• SAP / WMS knowledge is desirable
• An understanding of Retail store supply chain systems
• An eye for detail, a structured approach to planning and a determination to achieve high standards of quality
• Excellent written, telephone and wider verbal communications skills.
• The ability to work under pressure and use own initiative when required
• A “Right First Time” mentality
Skills :
• Ability to sustain and develop the team including problem solving
• Possesses the ability to lead and motivate a team of people to succeed by utilising appropriate interpersonal styles including leading by example, setting objectives, and defining responsibilities to give a clear sense of direction
• Good understanding of customer deliverables and the impact of failure / cost of poor quality
• Able to achieve results by setting high standards and committing to clear objectives
• Excellent communication skills
• Computer literate with good numeric skills
• Strong people and performance management skills
• A forklift truck driver licence would be desirable but not essential