Job Description
Complete daily reports
Resolve any customer order related queries in conjunction with the Warehouse Team Leaders and/or the Customer Support Team Leader (AMs when required)
Answer all incoming calls and direct them the appropriate department/individual
Ensure customers are aware of ALL product availability at the time of the order being placed which may lead to short shipping (if product not available) until the order can be completed
Liaise with the Warehouse Team Leaders to ensure orders are dispatched by their due date
Communicate with customers if there are likely to be any issues which will result in them not receiving delivery and invoicing as per their expectation
Maintain and report any issues with associated office equipment
Providing clerical support to other functions as directed by your line manager
Monitor incoming emails
Customs invoices (Brexit related)
Other ad-hoc support activities associated with working in a small busy office and warehouse environment
Skills :
A good working knowledge of all Company products and customers.
Good problem-solving skills
Knowledge of order entry in a typical computerized system (ideally within SAP).
An eye for detail and determination to achieve high standards of quality.
Excellent written, telephone and wider verbal communications skills as a typical first point of contact for the Company.
The ability to follow instructions clearly when required.
The ability to work under minimal supervision and use initiative in circumstances where there may not be a clearly defined procedure in place
A right first time mentality