Job Description
Monitoring Centre Operative (Shifts)
Location: Prestwick, Scotland
Rate of pay: £12.80 per hour
Hours of work: You will work 5 days on and 3 days off, which will include mornings, afternoons and overnight (1 in 3 which will be 10:30pm - 7:00am
** As the company continue to grow there may be an opportunity for these positions to be carried out full-time for candidates that wish to eventually work full-time**
Do you want to work for an award-winning company who are rapidly growing but have managed to keep the family run business values that they are extremely proud of?
My client is an established Risk Management company who are extremely proud of the considerable growth they have experienced throughout the UK over the last few years. They are also proud of the flexibility, trust and progression they offer to their employees in the business.
They also offer a great benefits package which includes 25 days holiday (with the option to purchase an extra 5 days), Private Health Care plan, Life Assurance 3 x salary, Company Pension Contribution.
The duties for the Monitoring centre Operative will include:
You will be based in the control room, in a fast-paced environment.
Ideally you will need previous customer services/administration experience as the position will be varied.
You will be staffing the monitoring centre, taking alls from clients and alarm monitoring companies.
Co-coordinating and escalating responses in the event of alarm activations.
Dealing with incidents and carrying out a number of Administration based duties.
Making sure all checks are carried out which will include arms/disarms and flags.
Skills :
You will need to have previous office based, customer services experience with knowledge of working with systems such as Word, Excel and various in-house systems.