Job Description
My client is the largest, Independent company in their sector, within the UK. They are really proud of the fact that they promote a unique culture. They''re constantly evolving and due to winning a big contract they are continuously growing. They really know how to create a sense of purpose amongst their teams.
This is a temporary contract that could lead to something more long-term or a permanent position.
You will work a 4 week shift pattern with one week including 3 x 12 hr days Fri-Sun with four days off the following week. A mix of early shifts 08:00-16:30/17:00 and late shifts 11:30-20:00
This role comes with 7.5% shift allows. WORKING FROM HOME 2 DAYS EACH WEEK.
You will troubleshoot and solve problems for our customers, whilst building a rapport with customers.
Resolving technical issues, dealing with incoming calls from customers, working with them to efficiently diagnose faults or
problems on the network, achieving timely incident resolution. You’ll also be monitoring the network management system to prevent future incidents occurring, alongside the other Service Desk and NOC teams.
Skills :
You will need to have solid technical support experience with knowledge of WAN technologies. You will also need experience of dealing with Internet Services – DSL, Ethernet, Firewalls, GPON, routing protocols.