Job Description
Main duties and responsibilities
This role will include a variety of tasks including the following:
o Answering call from customers and logging the call details onto 360 Compliance, our
proprietary job management platform.
o Support the Head of Department with producing monthly customer reports.
o Collate and process timesheets and expenses.
o Process supplier and sub-contractor invoices .
o Ensure the day to day jobs assigned to each Service Technician are completed on time.
o Manage consumables used by Service Technicians.
o Liaise with Service Technicians on a daily basis to gain update information on the jobs they
have completed.
o Keep the customers updated with engineer details / attendance times for reactive calls.
o Monitor ongoing project works in relation to costs.
o Liaising with customers, contractors and suppliers, as necessary to plan in work schedules,
request or provide feedback and chase up works.
o Timely updating of all documentation to support the job costing and invoicing process.
o Raising order numbers for Service Technicians and subcontractors, where necessary.
o Coding of purchase invoices and updating systems accordingly
o Processing all engineer’s requests for holidays.
o Order all the necessary materials / parts to enable Service Technicians to complete works.
Skills :
o Customer focused approach with a desire to provide excellent customer service.
o Excellent written and verbal communication skills.
o Effective relationship developer, who can contribute to a team based culture.
o Ability to champion, support and deliver business initiatives.
o Ability to work unsupervised and take responsibility.
o Ability to remain calm under pressure.
o Ability to demonstrate initiative and offer new ideas.
o Adaptable and flexible in approach to work required.
o Willingness and ability to work as a member of a team