Job Description
An exciting opportunity has arisen for a Sales Office Administrator to join a well-established and growing British manufacturing business based in Birmingham.
With a great history, this company has built an excellent reputation for the design and manufacture of high-quality products, supplying customers across a variety of sectors.
Following a recent investment and change in ownership, the business is entering an exciting new phase of growth. With strong financial backing and an ambitious leadership team, it is investing in its people, operations and commercial capabilities, with plans to strengthen its UK and international presence.
This is a great opportunity to join an established manufacturing business at an exciting time in its development, where you can become an important part of the sales team and contribute to its continued success.
The Role
As Sales Office Administrator, you will play a key role in supporting the sales function and ensuring the smooth running of customer orders, enquiries and day-to-day sales administration.
Working closely with the Sales Manager, customers and internal departments, you will manage the order process from initial enquiry through to delivery, providing excellent customer service and ensuring information is accurate and up to date.
This is an entry-level opportunity with scope to develop your knowledge of technical products and build a career within a growing manufacturing business.
There is no cold calling involved, although some outbound calls to existing and prospective customers will be required to support sales activity.
Key Responsibilities
Receive, check and process customer purchase orders, ensuring pricing and details are accurate.
Respond to customer enquiries by telephone and email, providing information on products, pricing and availability.
Prepare quotations, pro-forma invoices, sales invoices and credit notes.
Maintain accurate customer records, order information and sales activity using the CRM system.
Liaise with production and logistics teams to check stock availability and coordinate deliveries.
Monitor orders through to completion and keep customers updated on progress.
Assist with customer complaints, product queries, warranty claims and returns.
Produce sales reports and maintain relevant spreadsheets and documentation.
Provide general administrative support to the sales team.
Assist with marketing activities, exhibitions, customer visits and other business development initia
Skills :
Previous experience in an administration, sales support or customer service role.
A confident and professional telephone manner.
Good written and verbal communication skills.
Strong organisational skills and the ability to manage multiple tasks.
Good working knowledge of Microsoft Office, particularly Excel, Word and Outlook.
The ability to learn and understand technical product information.