Job Description
Location: UK – Field Based/Home Working
The Opportunity
We are working with an established and growing technology business specialising in innovative software solutions for the veterinary and agricultural sectors.
With an expanding customer base across the UK, the business is investing in its customer success function and is looking to appoint an experienced Customer Success Manager to strengthen relationships with veterinary practices and larger farming clients.
This is an excellent opportunity for someone who enjoys building long-term customer relationships, helping clients get the most from technology and identifying opportunities to develop existing accounts.
You''ll act as the main point of contact for a portfolio of customers, combining account management, software training, problem-solving and commercial development. This is a field-based position involving regular travel throughout the UK, alongside home working.
The Role
You''ll take responsibility for ensuring customers receive maximum value from the software solutions they use, helping them improve processes, increase efficiency and make the most of available features.
Your responsibilities will include:
Customer Relationship Management
Build and maintain strong relationships with veterinary practice owners, practice managers, clinical teams and farm managers.
Take ownership of a portfolio of key accounts, acting as their main point of contact.
Arrange regular account reviews to understand customer requirements, discuss performance and identify opportunities for improvement.
Visit customers regularly to strengthen relationships and provide face-to-face support.
Training and Software Adoption
Help customers maximise their use of veterinary practice management and associated software.
Deliver product training both remotely and on-site, including supporting new members of staff.
Introduce customers to new features, updates and ways of working.
Monitor software usage and proactively address any concerns around engagement or adoption.
Customer Support and Problem Solving
Take ownership of more complex customer queries and technical issues that require additional investigation.
Work closely with internal support, product development and technical teams to find solutions.
Keep customers informed throughout the process and ensure issues are followed through to resolution.
Skills :
Ideally you will have hands-on experience with veterinary practice management software - either as a user, trainer, implementer or account manager.