Job Description
We’re looking for a First Line Customer Support professional to join a busy, friendly and progressive team on a temporary basis.
Working Monday - Friday between the hours of 8-4pm, 9-5pm, 10-6pm, 11-7pm and 12-8pm.
Temporary position for 8 weeks or longer, that could possibly go permanent at the end of the contract.
You’ll be the first point of contact for customers, handling queries, providing basic technical support, troubleshooting issues and escalating more complex problems where required.
The ideal candidate will have:
Strong customer service and communication skills
Good IT skills and confidence troubleshooting basic issues
A calm and professional approach
Good attention to detail and organisation
Previous customer service, helpdesk or technical support experience is desirable
A great opportunity to gain experience within a technology and telecommunications environment.
Skills :
You will need to have exceptional communication skills, working in a fast-paced customer driven environment. Ideally you will have previous experience of working in a telecoms or technical customer focused role but this isn''t essential