Job Description
Our client is looking for experience Office collections agents to join their busy team.
Working shifts between 0800am till 08.00pm Monday to Saturday. Your primary role will be making and receiving telephone calls with customers to arrange payment for outstanding debts.
37.5 hours per week
Basic salary offered, plus a monthly bonus on your performance earning a potential of £30k+ per year.
Duties -
You will be making and receiving telephone calls from businesses and individuals to recover outstanding debts
Handling difficult conversations in a sensitive and professional manner with customers over the telephone
Entering accurate records of conversations and payment agreements into a customer database
Following processes and guidelines regarding debt collection
Working in an open plan, contact centre environment
Accurately entering customer payment details into our systems
Requirements -
Previous experience working in a call centre
Clear and confident communications skills - both writing/data entry and over the telephone
Being comfortable working to targets
Strong IT skills
Happy to make outgoing telephone calls to customers
Problem solving abilities
Skills :
Previous experience working in a call centre
Clear and confident communications skills - both writing/data entry and over the telephone
Being comfortable working to targets
Strong IT skills
Happy to make outgoing telephone calls to customers
Problem solving abilities