Job Description
Responsible for delivering consistent excellent customer service whilst identifying upsell and cross sell opportunities for our customers
Responsible for accurate and timely update of all Customer data
Responsible for case managing customer requests and queries in an accurate and timely manner
Responsible for maximizing first contact resolution and customer satisfaction in each customer interaction
Responsible for supporting your team and line manager in delivery of business objectives
Responsible for working closely with the customer, necessary operational teams and the customer to ensure effective and efficient resolution of customer request or query SLAs
Responsible for accurate updating of relevant systems with key information to enable successful resolution of customer requests or queries and tracking of all mandatory KPIs
Responsible for personal governance and adherence to procedures ensuring compliance with company policy and best practice
Responsible for personal compliance with and suggesting improvements to the end to end joining process, policies and procedures
Skills :
Excellent Customer Service
Strong Oral and Written Skills Computer Literate and Proficient with MS Office Programs
Ability to work Independently as well as part of a team