Customer Service Executive

Customer Service Executive

Customer Services
Temporary

£ 12.21   to: £12.21 Hour
Location: Wolverhampton,
Date Added:  02/05/2025 14:22:00

Job Description

• Responsible for delivering consistent excellent customer service whilst identifying upsell and cross sell opportunities for our customers

• Responsible for accurate and timely update of all Customer data

• Responsible for case managing customer requests and queries in an accurate and timely manner

• Responsible for maximizing first contact resolution and customer satisfaction in each customer interaction

• Responsible for supporting your team and line manager in delivery of business objectives

• Responsible for working closely with the customer, necessary operational teams and the customer to ensure effective and efficient resolution of customer request or query SLAs

• Responsible for accurate updating of relevant systems with key information to enable successful resolution of customer requests or queries and tracking of all mandatory KPIs

• Responsible for personal governance and adherence to procedures ensuring compliance with company policy and best practice

• Responsible for personal compliance with and suggesting improvements to the end to end joining process, policies and procedures

Skills :

- Excellent Customer Service - Strong Oral and Written Skills - Computer Literate and Proficient with MS Office Programs - Ability to work Independently as well as part of a team

31-33 Unicorn Hill

Redditch
B97 4QR
01527368330 About this company HR Employment Bureau is an independently owned local recruitment agency that prides itself on matching skilled local candidates to innovative industrial sectors, as well as various commercial and management positions. With over 40 combined years experience within the Engineering, Manufacturing, Logistics, Office Services, Professional & Public Sector recruitment industries, we are ideally placed to service both multinational business as well as other independent local firms. More jobs from this employer
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