Job Description
HR Employment is looking for a Sales Co ordinator to join our well established client on a Temp to Perm basis. The work is office based in West Bromwich.
Main Duties include:
• Check through incoming emails from customers / disposal sites to see what action is required & resolving or delegating to correct department.
• Inbound calls from customers requesting things from quotations, dates for bookings, service issue resolutions, ETA’s or other general guidance.
• Inbound calls from drivers / internal staff regarding service issues to be resolved as part of a team.
• Raising quotes for the Head of Waste management solutions & sending quotation numbers to the customer including blank booking forms & pre-acceptance while also managing internal BMS.
• Sending out account applications to new customers when required & sending over to accounts on their return.
• Handling booking requests for a variety of vehicles & uploading onto google calendar. Ensuring all backing documents for loads are matched up along with quotations for the job.
• Liasing with the technical team if any additional data is required for bookings & communicating these requirements with customers if necessary.
• Routing work on occasions of Holiday or sickness (some transport experience would be desirable for this)
• Check over of invoices produced by the admin team to ensure prices, weights & and miscellaneous charges are correct before submitting to Accounts for final approval.
• Invoice query investigations to assist accounts.
• Occasional set up of new customers in QC system after approval with accounts.
• Producing reports from the system on customers request for collections data.
Skills :
• Someone who can think on their feet & is good at problem solving.
• Someone with a good attention to detail.
• Good customer service skills.
• Works well as a team but also can work well on their own if needed.
• Some transport experience desirable but not required.
• Good with excel & internet based programmes.
• Proactive
• Strong admin experience