Job Description
Over achieving revenue and profit targets for your nominated existing accounts
Achieve new business targets
Driving growth of the business through new customers and enhanced offerings from existing customers
Producing annual Account Plans for nominated accounts
Managing the customer contracts / SLAs
Ensuring that the appropriate KPI measures are in place to ensure we meet our contract / SLA customer commitments and to enable internal monitoring of the customers performance against the Account plan
Introduce (as appropriate) the full range of propositions to customers
Build and maintain strong and long-lasting relationships with specified customer(s)
Effectively communicate with the customers to drive both continued revenue, profit growth and increased engagement
Working closely and collaboratively with internal stakeholders to ensure seamless service delivery and KPI adherence
Establishing key contacts, relationships and connections across the wider sector
Developing a deep understanding of the customers business including group and extended opportunities, competitive influences on the business, networking
opportunities and customer competitors where our client could seize a marketing opportunity
Ensuring customers are aware of the lates solutions to drive efficiencies, grow the business and maximise potential
Being the advocate for client needs within specific resource constraints
Identifying cross-functional service/product opportunities
Skills :
Over achieve revenue and profit targets for your nominated accounts
Achievement of account plans
To drive continued and sustainable growth through developing and growing accounts and maintaining strong relationships, specifically:
Co-ordinating the different stakeholders and being the main point of contact;
Creating reports for internal and external top management;
Regularly meeting with customers and internal stakeholders to review and improve our operations.
New business wins