Customer Quality Manager

Permanent

£ 30000.00   to: £30000.00 Year
Location: Wolverhampton,
Date Added:  18/04/2017 11:04:00

Job Description

A well-established bank based in Wolverhampton are looking to recruit for a Customer Quality Manager to join their existing team on a full time and permanent basis. The role is paying £30,000 plus pension, 25 days holiday and discretionary bonus of up to 20% of annual salary dependent upon company performance.

As the Customer Quality Manager you will be responsible for:-
- Remotely monitoring & improving the quality of service provided by call centre & servicing teams based in the north
- Accuracy of call monitoring conducted by the team
- Provide training & feedback to assist in the development & coaching of employee’s to enhance performance
- Working alongside colleagues in areas of complaints & risk management striving for continuous improvement in all operational processes to maximise efficiency & performance, reduce risk & operate within the regulatory framework

The successful candidate will have experience of working within call centre’s in a supervisory/managerial capacity. You will possess an analytical mind set with excellent attention to detail. It is essential to the role to have excellent written & verbal communication skills with the ability to liaise with people at all levels. You will have a confident manner and the ability to work on your own initiative. This is an exciting role that you can make your own whilst taking ownership and responsibility to make sure that policies, procedures and regulation are adhered to. As part of the role you will be required to travel with overnight stays once a month

Responsibilities :

Skills :

Call center experience at management level . Complaints , Risk Assessment

39 Malborough Road
Castle Bromwich
Birmingham
B36 0EH
01216471081 http://hremploymentbureau.co.uk About this company HR Employment Bureau is an independently owned local recruitment agency that prides itself on matching skilled local candidates to innovative industrial sectors, as well as various commercial and management positions. With over 40 combined years experience within the Engineering, Manufacturing, Logistics, Office Services, Professional & Public Sector recruitment industries, we are ideally placed to service both multinational business as well as other independent local firms. More jobs from this employer
Customer Quality Manager Operational Risk Analyst (IT) Operational Risk Manager

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